Return Policy for Velure Luxe 5pcs Dual-Ended Makeup Brush Set

We stand behind the quality of our premium makeup brushes. If you're not completely satisfied with your Velure Luxe brush set, we offer a straightforward return policy:

Return Timeframe:

• 07 days from the date of purchase
• Items must be returned within this window for a full refund or exchange

Condition Requirements:

• Unused Condition: Brushes must be unused and in their original, unopened packaging
• Original Packaging: All items must be in the original retail packaging with all components included
• No Signs of Use: Bristles must show no signs of product residue, wear, or use
• Hygiene Standards: Due to the nature of beauty tools and hygiene regulations, brushes that have been opened, tested, or used in any way cannot be accepted for return or exchange

Hygiene & Safety Notice:

• As makeup brushes are personal beauty tools that come into contact with the face and eyes, we cannot accept returns of opened or used products for health and safety reasons
• This protects both you and other customers from potential contamination
• If you have concerns about the product before opening, please contact us immediately

How to Initiate a Return:

• Contact our customer service team at support@velurelashes.com within 30 days of purchase
• Include your order number and reason for return
• We'll provide you with a prepaid return shipping label
• Ship the item back in its original packaging

Refund Processing:

• Once we receive and inspect your return, refunds will be processed within 5-7 business days
• Refunds are issued to your original payment method
• Shipping costs are non-refundable

Exchanges:

• If you'd like to exchange for a different product, we're happy to help
• Contact our support team to arrange an exchange within the 30-day window

Questions? Our dedicated customer service team is available 24/7 to assist you. Reach out to support@velurelashes.com or contact us through our website chat.