Shipping policy

Shipping Policy

Velure Lashes

At Velure Lashes, we aim to process and ship all orders as quickly and efficiently as possible. Please review our shipping policy below before placing an order.

Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed, it will be handed over to our courier for delivery.

Shipping Time

Estimated delivery time is 5–8 business days from the date your order is shipped.

Please note:

  • Delivery times are estimates, not guarantees

  • Delays may occur due to high order volume, courier delays, or unforeseen circumstances

Shipping Fees

Shipping costs are calculated at checkout and will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details (if applicable). Please allow up to 48 hours for tracking information to update.

Incorrect Address

It is the customer’s responsibility to ensure that all shipping information is correct at checkout. Velure Lashes is not responsible for orders delayed or lost due to incorrect or incomplete addresses.

Lost or Delayed Packages

Velure Lashes is not responsible for delays, lost, or stolen packages once the order has been handed over to the courier. If your package is delayed, please contact the courier directly using your tracking information.

Customs & Duties

If applicable, customers are responsible for any customs fees, duties, or taxes imposed by their country.

Order Issues

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear photos of the issue.